• Full Time Role with Australia's Ultimate Tool Shop!
• Product Discounts, Onsite Parking & Free Employee Assistance Program
• Ongoing Product Training in Market Leading Brands like Bosch, Makita, Milwaukee

Total Tools Wollongong is looking for a Retail Sales Assistant, who has a real passion for tools & trades. This is an exciting opportunity for you to utilise your current skills and experience within a growing and diverse business.

This position will suit a motivated individual with strong attention to detail and a focus on customer service. We're looking for someone who enjoys connecting with customers, building relationships, and finding the right solution for every need. If you're motivated by achieving results and thrive in a supportive team environment, we'd love to hear from you.

What will you be doing?

• Delivered exceptional customer service by identifying customer needs and recommending tailored product solutions.
• Generated sales through consultative selling techniques, strong product knowledge, and proactive customer engagement.
• Maximised opportunities through upselling and cross-selling complementary products and accessories.
• Built and maintained strong customer relationships, driving repeat business and customer loyalty.
• Resolved customer enquiries and objections by providing practical solutions and expert product advice.
• Managed the end-to-end sales process, from initial enquiry through to order fulfilment and after-sales support.
• Maintained visually appealing merchandise displays that increased product visibility and supported sales growth.
• Utilised point-of-sale, inventory, and ordering systems to support efficient sales operations.
• Collaborated with team members to achieve store sales targets and deliver outstanding customer outcomes.

Does this sound like you?

• Proven ability to build strong customer relationships and deliver outstanding customer experiences.
• Experience in retail, sales, trade, or customer-facing environments with a focus on achieving results.
• Skilled at understanding customer needs and recommending solutions that create value.
• Confident communicator who can influence purchasing decisions through product knowledge and a consultative approach.
• Strong problem-solving skills with the ability to address customer questions and resolve concerns effectively.
• Comfortable using technology, point-of-sale systems, and digital tools to support sales and customer service activities.
• Available for weekdays, weekends, and some public holiday work

Why work for us?

For 30 years, Total Tools has operated as the ultimate tool shop, delivering the right tools and advice for our customers, who are building the future! We are the first choice for trade quality tools and best of all, most of our nationwide stores are locally owned and operated.

Our operating model is one that respects and invests in our team and customers. We live by our values- One Team, Own it & Get it Done, Customer First & Be the Difference!

We also offer:

• Competitive wages, with flexible rosters
• Ongoing product training in market leading brands like Bosch, Makita, Milwaukee, and many, many more
• Commitment to ongoing job security, development, and growth

All that is left to do is to apply to join the Total Tools team!

Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit.

Only applicants with valid working rights in Australia will be considered for this position. 

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