• Full Time Role with Australia's Ultimate Tool Shop!
  • Ongoing Product Training in Market Leading Brands like Bosch, Makita, Milwaukee.
  • Join a Growing Business and Make a Difference in the Exciting Tools Industry.

Total Tools  Mcgraths Hill is looking for a Full Time Retail Trade Sales Assistant, who has a real passion for tools & trades. This is an exciting opportunity for you to utilise your current skills and experience within a growing and diverse business. This is a full time role and the preferred candidate will be available to work across all store opening hours.

As our Retail Trade Sales Assistant you will be working actively on the shop floor, providing exceptional service working with a variety of customers and team members. With your strong tools knowledge and previous sales experience, you will play a key role in driving sales to all new and repeat customers and driving sales to all customers in the store and beyond. In this role, you will be intuitive to the customers needs, exceeding all expectations, whilst actively promoting the stores products and brand.
What will you be doing?

  • Working on shop floor actively engaging with customers to drive sales  
  • Providing advice and information on products
  • Processing customer orders via our POS system
  • Booking in customer repairs and dispatching once complete
  • Staying up to date with new products and promotions
  • Maintaining a clean and tidy store
  • Merchandising and putting stock away
  • Promotional displays

 Does this sound like you?

  • Excellent communication and customer service skills
  • Experience in processing retail sales via a POS system
  • Comfortable processing cash and card transactions
  • Positive outlook
  • Strong computer skills, email, excel, previous POS experience is essential with pronto experience a bonus
  • Excellent attention to detail
  • Neat and tidy presentation along with a desire to provide exceptional customer service
  • Reliable, with the ability to work across store opening hours, (07:30am – 5:30pm) Monday to Friday, Weekends (8am-5pm Saturday and 10am-5pm Sunday) and public holidays when required

Why work for us?

For 30 years, Total Tools has operated as the ultimate tool shop, delivering the right tools and advice for our customers, who are building the future! We are the first choice for trade quality tools.

We are a locally owned and run business with a tight knit team that looks after one another. With an authentic and genuine culture that comes only with working in a family run business, we have fun whilst working hard to achieve amazing things together as one in the store

Our operating model is one that respects and invests in our team and customers. We live by our values- One Team, Own it & Get it Done, Customer First & Be the Difference!

We also offer:

  • Competitive wages
  • Staff discount
  • Achievable incentive package -
  • Ongoing product training in market leading brands like Bosch, Makita, Milwaukee, and many, many more
  • Commitment to ongoing job security, development, and growth


All that is left to do is to apply to join the Total Tools team!

Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit.

Type: Retail Store - Customer Service

Category: Retail & Consumer Products

Reference ID: NH000286

Date Posted: 15/11/2023

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