• Full-Time, Permanent Role with Australia's Ultimate Tool Shop!
• Market Leading Pay, Along with Ongoing Training- Build Your Retail Career!
• Dynamic, Leadership Role with Development & Growth Potential.

Total Tools Horsham is looking for a Full Time Duty Manager, who has a real passion for tools & trades. This is an exciting opportunity for you to utilise your current skills and experience within a growing and diverse business.

This position will suit an experienced retail leader; you will be responsible for supporting the Store Manager to lead a successful store team, with a belief developing the skills, knowledge and behaviours of your team is critical to success. You will have a passion for outstanding customer service while creating a productive work environment. 

What will you be doing?

• Deliver excellent in‑store service by assisting customers, processing sales, and providing confident product advice.
• Support daily store operations, including opening and closing procedures when rostered, and ensuring smooth workflow across the team.
• Maintain high store presentation standards through accurate pricing, secure stock management, and effective merchandising aligned with layout plans.
• Coordinate and dispatch customer special orders while ensuring all displays, stock levels, and promotional materials are maintained to standard.
• Contribute to team capability by completing job coaching, sharing product knowledge, and participating in training provided by the business and suppliers.
• Uphold a safe and compliant workplace by following procedures, identifying hazards, reporting security concerns, and ensuring a clean and organised environment.

Does this sound like you?

• Sound experience in retail sales, team development and leadership
• A strong customer service focus
• Ability to manage multiple priorities, within a fast-paced team environment
• A creative approach to Visual Merchandising
• Excellent communication and interpersonal skills
• A self-motivated, self-starter, with the ability to demonstrate initiative
• Comfortable with technology - computer literacy is a must
• Available for weekdays, weekends, and some public holiday work

Why work for us?

For 30 years, Total Tools has operated as the ultimate tool shop, delivering the right tools and advice for our customers, who are building the future! We are the first choice for trade quality tools and best of all, most of our nationwide stores are locally owned and operated.

Our operating model is one that respects and invests in our team and customers. We live by our values- One Team, Own it & Get it Done, Customer First & Be the Difference!

We also offer:

• Competitive salary, with flexible rosters
• Ongoing product training in market leading brands like Bosch, Makita, Milwaukee, and many, many more
• Commitment to ongoing job security, development, and growth

All that is left to do is to apply to join the Total Tools team!

Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications, and merit.

Only applicants with valid working rights in Australia will be considered for this position.