Goods Receiving - Sandgate

Sandgate NSW, Australia

  • Permanent role with Australia's premier trade and tool retailer
  • Extensive product training provided to fast track you to success
  • Friendly and welcoming team

Main Description

Primary Purpose:

The primary purpose of this position is to provide the highest level of support to the Store through efficient receiving and storeroom operations; to enable the store to exceed customer expectations and support meeting the overall store performance levels.  This role is set within a retail store environment and will require you to regularly work weekends.  The successful applicant for this role will require a forklift license.

Duties & Responsibilities:

The duties & responsibilities within this position include, but are not limited to, the following;

Customer Service

  • Handle customer & supplier order queries, in person and over the phone, and offer solutions
  • Support store staff by providing information on orders/ETA's to assist with customer service
  • Place items on order for special customer orders
  • Monitor online customer orders and ensure courier pick up


  • Check all deliveries received against delivery docket upon receipt
  • Ensure the details on invoice (product descriptions, quantity & price) match exactly to purchase order
  • Unload orders and unpack
  • Move stock to designated areas on the sales floor or store room in a timely manner
  • Forklift operation
  • Arrange for goods delivered in error or incorrect goods to be returned to suppliers, liaising with the Office Manager
  • Notify the sales person responsible and customer when goods for customer orders are received
  • Raise supplier warranties monthly for returns
  • Check backorders daily and follow up, when necessary, with suppliers
  • Maintain all paperwork in relation to stock, ensure it is received/returned and forwarded to the office daily, and paperwork for new orders is obtained to match against deliveries

Workplace Safety & Security

  • Perform all tasks in a manner that will ensure there is no risk of causing injury or harm to self or others
  • Follow Standard Operating Procedures
  • Receiving door kept close when delivery area not in use
  • Ensure drivers and external delivery persons are not left unattended
  • Provide a clean and safe work environment by adhering to all OH&S guidelines, keeping receiving area clean, tidy and free from obstruction
  • Notify Store Owner/Manager of any potential hazards
  • Report any suspected theft or suspicious behaviour
  • Minimise risk of theft by appropriate handling and storage of all stock
  • No stock is to leave the store by any means without being paid for or invoiced or paperwork accompanying a return/credit


  • Follow all company policies and procedures
  • Undertake training as provided by store and suppliers
  • Other tasks as designated from time to time

Type: Retail Store - Receiving / Warehouse

Category: Retail & Consumer Products

Reference ID: VP000037

Date Posted: 12/02/2020