Retail Support Coordinator

Port Melbourne VIC, Australia

  • Permanent role with opportunities for career progression
  • Tool retail destination of choice - rapidly expanding franchise business
  • Support & learn from a high performing, close knit team

Are you self-motivated, efficient and organised, able to resolve issues quickly and possess excellent analytical skills?

As the Retail Systems Coordinator you will support the retail systems team within the Merchandise department of the Total Tools National Support Office.

We are a close and dynamic team who is looking for someone who will bring a positive, loyal, hardworking and supportive attitude to the table. If you are driven to achieve personal and professional goals and can lead by example, this role is for you.

As a fast-moving business everyday will differ, but the key responsibilities for this role are;

  • Working with Pronto ERP Integrated system import & export pricing and central inventory data
  • Coordinating periodic scheduling & data updates
  • Managing supplier changes, including costs and product data
  • Implementing the product and pricing maintenance of all sales and promotional campaigns and ensure conversion to regular pricing structures after promotional campaign periods
  • Creation and maintenance of inventory product by uploading data
  • Assisting with Promotion and EDI support
  • Developing Excel spreadsheet to assist Category team in reviewing pricing data
  • Contribute to the provision of reliable information to the Division by preparing a wide range of ad-hoc reports, analysing and consolidating system data

What will you bring to the role?

  • Proven experience dealing with a high volume of incoming calls & emails
  • Well-developed verbal, written and interpersonal communication skills
  • Outstanding problem-solving skills
  • The ability to work independently and within a team environment
  • Exceptional excel skill including the ability to generate pivotal excel data with formulated conditional formatting via ODBC
  • A commitment to professional self-development
  • SQL knowledge is an advantage

Who we are

Total Tools has proven to be a dynamic leader within the professional tool retail sector since 1990. As a company, we are considered the premier supplier of tools to trade & industry in Australia. The company has over 81 franchised outlets, respectfully employs hundreds of people nationwide across all states and is expanding rapidly.

Team Culture and benefits

Our Support Office is a large contributor to the success of the overall store network. The Support Office is a vibrant, professional environment which prides itself on its growing range of employee value propositions including an active staff social club, complimentary end of month lunches, periodic tool auctions and much, much more! The team will also offer:

  • Full training, development and ongoing support
  • Career progression
  • Team based key performance indicators

Our Values

  • Customer first
  • Own it & get it done
  • One team
  • Be the difference

To apply, please apply with a cover letter addressing the above skills along with your current CV. No agencies please

Total Tools is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All hiring decisions are based upon skills, qualifications and merit.


Type: Support Office - Merchandising

Category: Administration & Office Support

Reference ID: PP000559

Date Posted: 17/07/2020